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Contact Center Fundamentals

Contact Center Fundamentals
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What you’ll learn

Learn the basics to advanced concepts of Contact Center for the Enterprise

Learn Architecture of Cloud Contact Center

Design Highly Resilient and Scaleable Contact Center Solutions with Artificial Intelligence

Become Intimately Familiar With The Contact Center Platform for big Corporations

Become Intimately Familiar With The Contact Center Platform for big Corporations

Become A Telecom Contact Center Guru

Prepare for the Avaya Certification


You can set up an Avaya Support Account for documentation downloads (you can use the free individual subscription)
A Windows, Linux or Mac PC/Laptop


Are you looking for Avaya Training?
Avaya Certification is fast becoming the must have certificates for any IT professional working with corporate Enterprises. Most of the mayor banks and financial institutions rely on Avaya. This course is designed to help you pass the Avaya Exams. Even if you have never logged in to the Avaya platform before. No programming knowledge needed and no prior Avaya experience required. With this Avaya knowledge under your belt, you will be in high demand by many employers and you can command a superior salary providing Artificial Intelligence services for Enterprise Corporations.
In this course we will start with a broad overview of the Contact Center Telecom platform, the history, the evolution and then deep dive into the individual elements of the Avaya Contact Center platform. You will explore Customer Service, Cloud Contact Center, Architecture, Contact Center Features, Omnichannel Contact Center, Omnichannel Agents and Supervisor, Automation, Artificial Intelligence, etc.
I am an Avaya Certified Expert, Developer and Systems Administrator living in the USA with over 20 years experience in IT. This course is cheaper than most other courses because I am not doing this as a full time job, rather because I love teaching Telecom and Contact Center. So join me in becoming A Telecom Expert today and get your Avaya qualification by completing our Avaya online course today!

Who this course is for:

Telecom Absolute Beginners. No prior Telecom experience necessary
Existing Telecom and Contact Center Architects or Engineers
Programmers Interested in Deploying Applications on Avaya Artificial Intelligence Cloud
People interested in hosting highly scaleable, fault tolerant Artificial Intelligence and Communications applications (such as Smart Cities) on the Avaya cloud.

Contact Center Fundamentals: Video, PDF´s
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